Privacy Policy
Last updated: March 1, 2025
1. Information We Collect
We collect information you provide directly to us, including your name, email address, shipping address, and payment information when you place an order. We also automatically collect certain usage data when you visit our website, such as your IP address, browser type, pages visited, and referring URLs. Payment card details are processed directly by Stripe and are never stored on our servers.
2. How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your orders and products, improve our website and services, send marketing communications (only with your consent), comply with legal obligations, and prevent fraud.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We share data with service providers necessary to operate our business, including: Stripe (payment processing), our fulfillment partner (order dispatch and shipping), and email/analytics providers. These parties are contractually obligated to protect your data and may only use it for the purpose we specify.
4. Order Fulfillment
Orders are fulfilled through our manufacturing and logistics partner. To complete your order, we share your shipping name, address, and order details with them. This information is used solely for packing and shipping your purchase and is not used for any other purpose.
5. Cookies
We use cookies and similar technologies to enhance your experience. Essential cookies are required for the site to function (such as maintaining your shopping cart and session). You may disable non-essential cookies through your browser settings, though this may affect some functionality.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data; object to or restrict certain processing; and request data portability. To exercise these rights, contact us at privacy@nordfiord.com.
8. Security
We implement industry-standard security measures to protect your personal information. All data transmissions are encrypted using TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy, contact us at privacy@nordfiord.com or by mail at Nord Fiord, United States.